Privacy Policy

Redemption Resources Ltd. Doing Business As H2SAL1 Training

Last Updated: February 28, 2026

General Data Collection & Privacy

Redemption Resources Ltd., doing business as H2SAL1 Training ("we," "us," "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services, including student support, course updates, appointment reminders, and website tracking tools. By using our services or opting into our communications, you agree to this Privacy Policy and our Terms and Conditions.

1. Collection of Personal Information

In accordance with Alberta’s Personal Information Protection Act (PIPA) and the federal Personal Information Protection and Electronic Documents Act (PIPEDA), we only collect information necessary to provide our training services. This includes your name, phone number, email address, payment details, and certification numbers. We also visually verify, but do not retain copies of, your government-issued ID.

2. Purpose of Collection

We collect and use your personal information for the following specific purposes:

To process course registrations and payments.
To verify your identity as required by industry governing bodies.
To issue, track, and verify your safety certifications.
To send administrative communications, including course confirmations, receipts, and automated certificate expiry reminders.

3. Disclosure to Third Parties

We do not sell or rent your personal information. We only disclose your information to third parties when strictly necessary to fulfill our services. This includes:

Energy Safety Canada (ESC) and other governing authorities: We must upload your name, contact information, and exam results to the respective official databases to generate your valid safety tickets.
Service Providers: We share necessary data with our secure CRM platform (GoHighLevel) and payment processors (e.g., Stripe) to manage bookings and process transactions.

4. Data Security and Retention

We employ commercially acceptable security measures to protect your digital and physical records against unauthorized access, disclosure, or modification. We retain your personal information only as long as is legally or reasonably required to maintain your certification records, process renewals, and satisfy corporate and regulatory auditing requirements.

5. Your Privacy Rights

You have the right to access the personal information we hold about you and request corrections to any inaccurate data (such as a misspelled name on a certificate). To make a request or to withdraw your consent for automated communications, please contact our administrative team at [email protected].

SMS Data Privacy

1. Introduction

2. Information We Collect

Contact information: We may collect your name, email address, phone number, and mailing address when you submit forms, book courses, request information, or otherwise provide it to us.
Communications data: If you opt in, we collect your messaging preferences and maintain records of consent and opt-out activity related to SMS and email communications.
Usage and device information: We may use cookies, pixels, and analytics tools to collect information about how you use our website. This may include your IP address, browser type, pages visited, and interaction data.
Appointment and service data: If you schedule safety training or use our services, we may collect details associated with those interactions and certifications.

3. How We Use Your Information

We use your information to:

Provide requested training services and student support.
Send appointment and course confirmations, updates, and reminders.
Send SMS and email communications that you have explicitly consented to receive.
Improve our website and service performance using analytics.
Maintain compliance records related to communication consent and opt-outs.
Protect our business and users, including fraud and security monitoring.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to personalize your experience and understand how our website is used. You can control cookies through your browser settings. Some features may not work correctly if cookies are disabled.

5. How We Share Your Information

We take your privacy seriously and do not sell or rent your personal information.

SMS Consent and Opt-In Data: Absolutely no mobile information, text messaging originator opt-in data, or consent information will be shared with third parties or affiliates for marketing or promotional purposes under any circumstances.
Service providers: We may share general information (excluding SMS consent data) with trusted vendors who help us deliver our core services, such as email delivery, scheduling tools, and analytics providers. These providers may only use information to perform services on our behalf.
Legal and safety: We may disclose information if required by law or to protect the rights, safety, and security of H2SAL1 Training, our students, or others.
Business transfers: If H2SAL1 Training is involved in a merger, acquisition, or asset sale, information may be transferred as part of that transaction. Any successor will be required to honor this Privacy Policy.

6. Your Choices

SMS opt out: You can opt out of SMS messages at any time by replying "STOP" to any message. After you send STOP, we will send a confirmation message and you will no longer receive SMS messages from us unless you explicitly opt back in.
Email opt out: You can unsubscribe from informational emails by clicking the unsubscribe link at the bottom of the email.
Access and correction: You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable law.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is fully secure, so we cannot guarantee absolute security.

8. Children’s Privacy

Our services are not intended for children under 13, and we do not knowingly collect personal information from children.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted with a new Last Updated date.

10. Contact Us

If you have questions about this Privacy Policy, please contact:

Redemption Resources Ltd. DBA H2SAL1 Training

Address: 744040 Range Road 51, Grande Prairie, Alberta, T8V 6W7

Phone: (780) 518-9527

Email: [email protected]